Customer Service - (973) 857-3440

Shipping & Returns

Shipping Policy

Shipping charges are added to each order based on the total value of the order (before discounts). Most orders ship via USPS 1st Class for Standard Shipping, while large orders will ship either by USPS Priority Mail or FedEx Ground.

All orders are print-on-demand and generally ship within 1-2 business days of receipt. Orders ship from our facility in Verona, NJ.

Expedited shipping options are available in the check-out process, and prices are determined based upon the number of items in your cart. Please note that as all orders are print-on-demand, it will still take up to 1-2 business days to print and prepare your order. The expedited options in check-out apply only to your choice of shipping. Expedited orders will ship either by USPS or FedEx based upon size and destination.

All International orders ship via USPS. Shipping times and cost(s) will vary based upon the destination. Expedited shipping options are also available at check-out via USPS.

Please contact our Customer Service Dept. with questions or to inquire about additional shipping options.

Returns

Customer Satisfaction is our first priority! Any defective items or items shipped in error may be returned for replacement. All returned items must be in “as-new” resellable condition, in the original packaging.

All printed editions are custom-printed and are not returnable unless defective or shipped in error. Please check your order carefully at checkout.

NO REFUNDS AFTER 30 DAYS. Shipping charges are not refundable, and returned items are shipped at customer expense.

To return an item, please call or email our Customer Service Department with your order number and request to return an item (be sure to include the reason for the return if emailing). We will issue a RA number and instructions to return. All returned items must have a RA number clearly placed on the outside of the package.

Order Cancellation

If your order has not yet been processed, we may be able to cancel it at no charge. If however, it has entered into print production, it is not possible to cancel and you are responsible for payment. Printed editions are a customized product, therefore, we may not be able to resell the customized product.

If you must cancel an order for any reason, please email or call our Customer Service Department immediately for assistance. Our Customer Service Representative will determine whether the order has already started in production and reply with your available options.

Customer Service Department

Subito Music Corp.
Attn: Customer Service
60 Depot St.
Verona, NJ (USA) 07044
Tel: 973-857-3440
Fax: 973-857-3442
Email: customerservice@subitomusic.com
© 2020 Subito Music Corporation
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